Return and Cash Back Policy

At Kaliber.pk, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with the products you receive, our Return and Cash Back Policy outlines the steps you can take.

What Can Be Returned?

You can return items that are:

• In their original condition, with all tags attached.
• Unused, unwashed, and in the original packaging.
• Accompanied by the original receipt or proof of purchase.

How to Return an Item?

To initiate a return, please follow these steps:

• Contact Customer Support: Reach out to our customer support team at support@kaliber.pk to request a return authorization.
• Prepare Your Package: Securely package the item, including the original receipt, and indicate the reason for the return.
• Send the Package: Ship the item to the return address provided by our customer support team.

Refund Process

Once we receive your return, we will:

• Inspect the item to ensure it meets the return criteria.
• Process your refund to the original payment method within 7-10 business days.

Cash Back Policy

We offer cash back on specific promotions and products. To be eligible for cash back:

• Ensure your purchase qualifies for the cash back offer.
• Submit a cash back request within the specified time frame.

Exceptions

Items not eligible for return or cash back include:

• Sale items, unless defective.
• Personalized or custom-made products.

Contact Us

If you have any questions about our Return and Cash Back Policy, please contact us at support@kaliber.pk.